Privacy Policy

This Privacy Policy ("Policy") describes how wes77 ("we", "us", "our") collects, processes, stores, and protects personal data relating to individuals ("you", "your", "Member") who access or use the wes77 platform available at wes77.vip and any associated mobile applications or sub-domains (collectively, the "Platform").

wes77 is committed to handling your personal information responsibly and transparently. This Policy is intended to give you a clear understanding of what data we hold about you, why we hold it, how long we keep it, who we may share it with, and what choices and rights are available to you.

This Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which are incorporated by reference and form part of the overall agreement between you and wes77.

wes77 collects personal data from you in several ways: directly when you register an account or interact with our services; automatically as you navigate the Platform; and from third parties such as payment processors and identity verification providers. The categories of data we collect are described below.

2.1 Registration & Account Data

When you create a wes77 account, we collect the following information:

• Full legal name as it appears on your Indonesian National Identity Card (KTP) or passport
• Date of birth (to confirm you meet the 21+ age requirement)
• Indonesian residential address
• Valid email address
• Mobile phone number capable of receiving SMS verification
• Username and encrypted password

2.2 Identity Verification (KYC) Data

To comply with our identity verification requirements prior to processing withdrawals, we collect:

• Photographs or scans of government-issued identity documents (KTP or passport)
• Proof of address documents (utility bills, bank statements, or official correspondence issued within three months)
• Photographs or screenshots of payment methods used (bank cards, e-wallet account screens) sufficient to confirm ownership
• Selfie images submitted for liveness checks where required by our KYC provider

2.3 Financial & Transaction Data

For every deposit and withdrawal processed through your account, we record:

• Payment method type (e.g., BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, LinkAja)
• Transaction amount in Indonesian Rupiah (IDR)
• Transaction date, time (WIB), and reference number
• Partial masked account or card numbers where provided by the payment processor

2.4 Wagering & Game Activity Data

All betting and gaming activity conducted through the Platform is logged, including:

• Wager amounts, selections, odds, and outcomes for sportsbook markets
• Game sessions, stake amounts, and results for casino and slot titles
• Bonus claims, wagering progress, and promotional redemptions
• Session start and end times, and in-game actions where relevant to dispute resolution

2.5 Technical & Device Data

When you access the Platform, we automatically collect certain technical information:

2.6 Communications Data

When you contact wes77 customer support via live chat or email, we retain records of those communications, including the content of your messages, timestamps, and the resolution provided. This data is used for quality assurance, dispute resolution, and training purposes.

wes77 uses the personal data we collect solely for the purposes described below. We do not use your data in ways that are incompatible with these stated purposes without first seeking your consent.

• Account Administration: To create, manage, and maintain your wes77 account, including processing deposits and withdrawals, updating account settings, and communicating account-related notices.
• Identity Verification: To verify your identity and age (21+) in accordance with our KYC policy, and to confirm that payment methods used belong to you.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, multiple-account abuse, bonus fraud, and other prohibited conduct as described in our Terms & Conditions.
• Service Delivery: To provide access to all Platform features including sportsbook markets, live casino games, slot titles, card games, and promotional offers.
• Responsible Gaming: To monitor wagering behaviour for indicators of problem gambling and, where appropriate, to apply responsible gaming tools such as deposit limits or cooling-off periods. See our Responsible Gaming page for full details.
• Legal Compliance: To fulfil any obligations imposed by applicable law, regulatory directions, or court orders, including the retention of transaction records and the provision of information to competent authorities where legally required.
• Customer Support: To respond to your enquiries, resolve disputes, investigate complaints, and maintain support communication records.
• Marketing & Promotions: Where you have not opted out, to send you information about bonuses, seasonal promotions (such as Idul Fitri and Ramadhan campaigns), and new Platform features that may be of interest to you. You may opt out at any time as described in Section 9.
• Platform Improvement: To analyse aggregate usage patterns, identify technical issues, and improve the performance, usability, and feature set of the Platform.

wes77 processes your personal data on one or more of the following legal grounds, depending on the specific purpose of the processing activity:

• Contractual Necessity: Processing required to perform our obligations under the Terms & Conditions that govern your account — including account creation, transaction processing, and service delivery.
• Legitimate Interests: Processing necessary for wes77's legitimate business interests, including fraud prevention, security monitoring, dispute resolution, and Platform analytics, provided those interests are not overridden by your fundamental rights and interests.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including record-keeping obligations and responses to lawful requests from authorities.
• Consent: Where required, processing based on your freely given, specific, and informed consent — principally for marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

wes77 does not sell your personal data. We share your data only with the categories of recipients described below, and only to the extent necessary for the relevant purpose.

5.1 Payment Processors

To process deposits and withdrawals, we share the minimum necessary financial data with our partner payment providers, including local Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata) and e-wallet operators (OVO, DANA, GoPay, ShopeePay, LinkAja). Each payment provider operates under its own privacy policy and is independently responsible for data it collects and processes on its platform.

5.2 Identity Verification Partners

To fulfil our KYC obligations, we engage third-party identity verification service providers who receive document images and biometric data (where applicable) solely for the purpose of verifying your identity. These providers are contractually bound to handle your data securely and not to use it for any other purpose.

5.3 Game Content Providers

Third-party game studios — including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Pocket Games Soft — may receive session-level identifiers and game-activity data required to operate and certify their games. No personally identifiable registration data (name, address, identity documents) is shared with game providers beyond what is technically required for game delivery.

5.4 Legal & Regulatory Disclosure

wes77 may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where we are required to do so by a valid legal obligation, court order, or regulatory direction. We will endeavour to notify you of such disclosure where permitted by law.

5.5 Business Transfers

In the event that wes77 undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and any material changes to this Policy that result from it.

The wes77 Platform uses cookies and similar tracking technologies to deliver a functional and personalised user experience. A cookie is a small text file stored on your device by your browser when you visit a website.

6.1 Types of Cookies We Use

6.2 Managing Cookies

You may configure your browser to block or delete cookies at any time. However, please note that disabling strictly necessary cookies will prevent you from logging into your wes77 account and accessing most Platform features. Browser-level cookie management instructions are available through your browser's help documentation.

wes77 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected or to comply with applicable legal and regulatory obligations. The following retention guidelines apply:

• Account & Registration Data: Retained for the duration of your active membership and for five (5) years following account closure, to support any post-closure disputes, legal claims, or regulatory enquiries.
• KYC & Identity Documents: Retained for five (5) years from the date of submission, or longer if required by specific regulatory obligations applicable to the jurisdiction of our operating licence.
• Transaction Records: Retained for seven (7) years from the date of each transaction, in line with standard financial record-keeping requirements.
• Wagering & Game Activity Logs: Retained for three (3) years from the date of the activity, unless they form part of a dispute record in which case they are retained until the dispute is finally resolved plus one year.
• Customer Support Communications: Retained for two (2) years from the date of the final communication in each support case.
• Marketing Preferences & Consent Records: Retained for as long as your account remains active, and for two (2) years following account closure or opt-out.

Upon expiry of the relevant retention period, personal data is securely deleted or anonymised such that it can no longer be attributed to you as an individual.

wes77 implements a comprehensive set of technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. Our security programme includes, but is not limited to, the following measures:

• Transport Encryption: All data in transit between your device and our servers is encrypted using TLS 1.2 or higher. Our HTTPS certificates are maintained and renewed in a timely manner.
• Data Encryption at Rest: Sensitive stored data — including identity documents, financial records, and account credentials — is encrypted using AES-256 or equivalent industry-standard encryption at rest.
• Password Security: Account passwords are never stored in plaintext. We use strong, salted cryptographic hashing algorithms to store password data.
• Access Controls: Access to personal data within our organisation is governed by the principle of least privilege. Staff members access only the data required for their specific role. All internal access is logged and audited.
• Security Audits: Our Platform and infrastructure are subject to regular independent security assessments, including penetration testing, vulnerability scanning, and code review.
• Incident Response: wes77 maintains a documented data breach response procedure. In the event of a breach that poses a material risk to your rights and interests, we will notify affected Members without undue delay.

As a wes77 Member, you have the following rights with respect to the personal data we hold about you. To exercise any of these rights, please contact our customer support team via live chat or email as described in Section 13.

We will respond to all verified data rights requests within 30 days of receipt. Where a request is particularly complex, we may extend this period by a further 30 days and will notify you of the extension. We do not charge a fee for exercising your rights unless a request is manifestly unfounded or excessive.

The wes77 Platform is strictly intended for adults aged 21 years and older. We do not knowingly collect personal data from any person under the age of 21. If you are under 21, you must not use the Platform or submit any personal information to wes77.

If wes77 becomes aware that personal data has been collected from a person under the age of 21, we will immediately suspend the associated account, void all wagers, and securely delete the data in question. Any remaining real-money balance will be returned to the original payment source.

Parents or guardians who believe that a minor under their care may have registered on the Platform are urged to contact our customer support team immediately via live chat so that the account can be investigated and closed without delay.

The wes77 Platform does not contain outbound links to third-party websites as a matter of deliberate policy. However, third-party game interfaces embedded within the Platform (e.g., live casino streams from Evolution Gaming or Pragmatic Play) may display their own content environments, which are governed by the respective provider's terms and privacy policies.

wes77 is not responsible for the privacy practices or content of any third-party service accessed in connection with your use of the Platform. We encourage you to review the privacy policies of any third-party game provider or payment service you interact with in the course of using the Platform.

wes77 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform features. When material changes are made, we will provide notice to Members via email to the address registered on their account and via a prominent notice on the Platform, no fewer than seven (7) days before the updated Policy takes effect.

The "Last Updated" date at the top of this Policy will be revised each time a new version is published. Your continued use of the Platform after the effective date of any update constitutes your acceptance of the revised Policy. If you do not accept the revised Policy, you must close your account by contacting customer support before the effective date.

We encourage you to review this Policy periodically to stay informed about how wes77 protects your personal information. Archived versions of previous Policy editions are available upon request.

If you have any questions, concerns, or requests regarding this Privacy Policy or the manner in which wes77 processes your personal data, please reach out to our dedicated support team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly within your wes77 Account dashboard. Native Indonesian-speaking agents are available during all hours. Average response time under 45 seconds during WIB peak hours (08:00–24:00 WIB).
• Email: support@wes77.vip (displayed as plain text — not a clickable link). Responses are provided within 24 hours on business days.

All formal data rights requests (access, rectification, erasure, portability) must be submitted in writing via email to the address above. We will acknowledge receipt within two (2) business days and provide a substantive response within thirty (30) days, as described in Section 9.